FAQs - Homecrest Commercial Limited Warranties

  • 1 - What does the Homecrest Outdoor Living limited warranty cover in a commercial setting?

    • Aluminum and steel frames (excluding Umbrella frames) are covered from structural failures for 5 years.
    • HDPE surfaces are covered from significant warpage and structural failures for 5 years.
    • Painted frame surfaces are covered against peeling, flaking, or blistering for a period of 5 years.
    • Soren, Arbor and Market umbrella frames are covered from structural failures for 3 years.
    • The fabrics used on our double layer slings and padded slings are warranted against tearing, discoloration, or excessive fading for 2 years when maintained per the recommended care and maintenance instructions.
    • Natural Series tops are warranted against structural failures, finish cracks, and blisters for 1 year.
    • Vinyl strapping is warranted from discoloration or breakage for 1 year.
    • Homecrest Woven products are covered against fading, cracking, and structural failure for 1 year.
    • Glider bearing hangers are warranted for 1 year against failure.
    • The fabrics used on our cushions are warranted against tearing, discoloration, or excessive fading for 1 year.
    • Umbrella canopies manufactured with Recacril fabric are warranted for 7 years. All other upholstery grade fabrics will carry a warranty of 2 years.
    • Crystal Fire Plus burners (24” round and 12” x 24”) are warranted for a period of 1 year.
    • The finish on coiled steel spring rocker mechanisms, plastic parts, flex plates, glides, swivel inserts, and umbrella bases is warranted for 1 year.
    • All slings, cushions, and parts, etc. purchased online through www.homecrest.com or through a retailer carry a 1 year warranty from date of purchase when maintained per the recommended care and maintenance instructions.
  • 2 - What doesn't the Homecrest Outdoor Living limited warranty cover in a commercial setting?

    • Acts of God, falling objects, fire, explosions, external forces, or any similar physical damage.
    • Failure caused by misuse or lack of appropriate care and maintenance of the products (including rust). Refer to the care and maintenance instructions.
    • Damage caused by caustic chemicals and/or power washers.
    • Products shipped from the previous factory prior to 1/1/2008.
    • Glass and acrylic table tops.
    • Vinyl furniture covers.
    • Showroom samples and factory outlet purchases.
    • Normal fading of fabrics, straps, and painted surfaces.
    • Bursting and cracking of tubing and extrusion caused by exposure to moisture and freezing temperatures.
    • Return freight after one year.
    • Salt water exposure—due to the demands of salt air, weekly cleaning and quarterly waxing of painted surfaces must be maintained to prevent finish blisters and corrosion. Failure to carefully follow our care and maintenance instructions will void the warranty.
  • 3 - What is the claims procedure?

    In the event that a warranty claim file needs to be opened, contact your local Homecrest commercial dealer to facilitate the process. If a local commercial dealer is not available, you may also contact Homecrest via our website by going to www.myhomecrest.com. Warranty for any refinished or replaced product shall be only for the remainder of the warranty period applicable to the original product. During the warranty process, you may be required to either return the defective merchandise or provide proof of destruction. Working through your local commercial dealer is highly recommended, when possible. Many of our commercial dealers can fix and/or handle issues immediately, saving you both time and expense in the warranty process.

  • 4 - What is the policy as it relates to freight shipping?

    All Homecrest furniture is delivered to the carrier in factory new condition. Claims for damage or losses that occur during shipping must be noted at the time of delivery and filed with Homecrest. Send written notice of the claimed condition to: Homecrest Outdoor Living, LLC, 1250 Homecrest Avenue, Wadena, MN 56482.